After a burst pipe you need both a plumber and a water damage company: the plumber fixes the pipe, and the water damage crew pulls out the water and dries the walls, floors and ceilings before mold starts. Shut off the main water valve first, then call. One company that does the repair and the drying saves you hours of waiting between two crews. In Chicopee, call (413) 603-1274.
Who does what
| Plumber | Water damage crew |
|---|---|
| Finds and fixes the broken pipe | Extracts standing water |
| Replaces bad shut-off valves | Removes soaked carpet pad and insulation |
| Gets your water back on | Sets dehumidifiers and air movers |
| Checks other pipes at risk of freezing | Takes moisture readings until it is dry |
| Documents damage for your insurance |
Why order matters
- Stop the water. Close the main valve. See how to shut off your main water valve.
- Fix the pipe. Until it is repaired, you have no water in the house.
- Start drying the same day. Wet drywall and wood can grow mold within 24 to 48 hours.
With two separate companies, the drying crew may not arrive until the next day. That gap is where damage grows.
Why we do both
Water Damage Pro was set up so Chicopee homeowners and landlords make one call: we fix the pipe and dry the house. That matters most in two- and three-deckers, where one burst can soak several floors and tenants need water back fast. See what to do when a pipe bursts.
What one call saves
- Time: drying starts as soon as the pipe is fixed, not the next day
- One schedule: one arrival time, one crew, no waiting between companies
- One record: the repair and the water damage documented together for your insurer
- Fewer surprises: the person fixing the pipe can see where the water went
When two companies are involved, the plumber may cut an opening in the wrong place for drying, or the drying company may find another split the plumber did not check. Handling both together avoids that.
If you already called a plumber
That is fine. Once the pipe is fixed, call us for the drying and documentation. Tell us what the plumber did and where, and keep the receipt for your insurance claim.
Questions to ask on the phone
- Can you fix the pipe and dry the house on the same visit?
- When can you be here?
- Will you take photos and moisture readings for my insurance?
- Will I get the price before work starts?
Clear, direct answers to these four questions tell you most of what you need to know. See questions to ask a water damage company.
Questions
Can a plumber dry out my house?
Most plumbers fix the pipe only. Drying takes dehumidifiers, air movers and moisture meters, which plumbers usually do not carry.
Who should I call if the water is already off?
Still call fast. The pipe needs fixing and the water already in the walls needs drying. See the restoration process.
Does insurance care who I call?
You can usually choose your own company. Tell your insurer quickly and keep photos and receipts.
Burst pipe now? Call one number
Call (413) 603-1274 now. Pipe repair and drying in one call, locally owned in Chicopee.