Last updated: October 8, 2026.
This policy explains what information Water Damage Pro, 1473 Granby Rd, Chicopee, MA 01020, collects through this website and when you contact us, and how we use it.
Information we collect
- When you call us: your phone number and anything you tell us about your property and the problem, so we can respond and do the job.
- When you browse the site: standard server logs such as IP address, browser type, pages viewed and the date and time. Our host and caching software keep these for security and performance.
- Cookies: this site uses only the cookies WordPress and our caching software need to work. If we add analytics later, this page will say so.
How we use it
- To answer your call, schedule and do the work, and send estimates or invoices
- To provide photos and job records you ask us to share with your insurer
- To keep the website secure and working
What we do not do
We do not sell or rent personal information. We share it only with people who help us do the job you asked for, with your insurer or adjuster when you ask us to, or when the law requires it.
How long we keep it
Job records are kept as long as needed for insurance and tax purposes. Server logs are kept for a limited time by our host.
Your choices
You can ask what information we hold about you, ask us to correct it, or ask us to delete it where the law allows. Call (413) 603-1274 or write to us at the address above.
Children
This site is not directed at children under 13, and we do not knowingly collect their information.
Changes
If this policy changes, the new version will be posted here with a new date. See also our terms of service, our accessibility statement and the contact page.